Refund Policy

1. General Return Policy

We accept returns within 14 days of delivery for most products, provided:

• The product is unused and in its original packaging
• The product is in resalable condition
• You have the original receipt or proof of purchase

To initiate a return, please contact our customer service at returns@diosesgrande.com.

2. Non-Returnable Items

The following items cannot be returned unless defective:

• Perishable agricultural products (fresh produce, live plants)
• Opened or used chemicals and fertilizers
• Custom or special order items
• Items marked as "final sale"

3. Refund Process

Once your return is received and inspected:

1. We will notify you of the approval or rejection of your refund
2. Approved refunds will be processed within 7 business days
3. Refunds will be issued to the original payment method

Shipping costs are non-refundable unless the return is due to our error.

4. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging
• We will arrange for replacement or refund

For agricultural chemicals, please follow all safety instructions and contact the manufacturer directly for product-specific concerns.

5. Incorrect Items Received

If you receive an incorrect item:

• Contact us immediately
• Do not open or use the product
• We will arrange for return shipping and send the correct item